Terms & Conditions

Yes. After-hours returns are permitted only at the airport, subject to an additional collection fee. This service must be arranged and confirmed in advance with a Payless rental agent, who will provide the authorized location and return instructions.

Rental is based on a 24-hour period. The client receives a 59-minute grace period. If he/she keeps the vehicle after this time, an hourly rate will apply from minute one.

It is the policy of Payless to have the confirmed vehicle available during normal business hours for the calendar day of the scheduled arrival.

The following are accepted forms of payment: American Express, Discover, Master Card and Visa. NOTE: Credit cards without card holder’s name or without numbers are not accepted in Costa Rica. Credit Card Hold: A variety of coverage packages are available at the time of rental, which could determine the amount of the credit card hold. The additional credit card hold is the estimated amount of the rental plus a deposit of 3,000.00 USD. This will be assessed against your credit card at the time of rental. These funds will no longer be available for your immediate use and may take up to 30 days or more, depending on your bank, to become available. We will not be responsible for any returned checks or insufficient fund charges or bank fees related to this process. NOTE: A variety of coverage packages are available at the time of rental. Check with the counter upon arrival.

Debit cards are accepted for rental payments, but they cannot be used for the security deposit. A valid credit card in the main driver's name is required for the deposit.

All valid drivers licenses are accepted provided, they do not expire during time of rental. Rental must finish before customer has been in Costa Rica for 3 months. Proof of entry to Costa Rica is required at time of rental. An international driving license is required if the driving license is printed with a non-roman alphabet.

Additional Drivers All additional drivers must be 25 years old or additional extra charges may apply. They must meet the same age requirements as the renter. An additional drivers fee of 10.00 USD per day plus tax per additional driver will apply.

All valid drivers must be 21 years of age with a major credit card in their own name. Maximum age is 75 years. An underage surcharge of 15.00 USD, plus tax will apply for drivers 21-24 years of age. The underage surcharge will not appear in total pricing.

Roadside Assistance Service (RSN) RSN is mandatory, so all customers are automatically enrolled in this service at a cost of 1.99 USD-3.99 USD per day plus tax. Collision Damage Waiver (CDW) If CDW is not purchased customer is responsible for all damage to the rented vehicle, regardless of cause. If you purchase CDW, we will waive all, or a portion of our right to collect from you for damage to the rented vehicle caused by collision or upset. The amount of your responsibility varies according to the type of vehicle you rent. CDW is mandatory for 11-12 passenger Vans. We will not waive our right to collect for comprehensive losses such as fire, theft, vandalism, flood, hail, or natural disasters. In addition there are other exclusions from Collision Damage Waiver. Please read the back of the Payless Rental agreement for a complete list of exclusions. The purchase of liability insurance and zero deductible CDW equals Total Protection Plan (TTP). An additional credit card hold will apply. For additional coverage information check with the counter upon arrival. Written proof from you insurance company or credit card company must be verified and specify that coverage is effective in Costa Rica for the vehicle type you are renting and the entire rental. Liability Insurance Liability Insurance protects you against claims for injury you cause to third persons or property other than yourself. It does not cover you or the rented vehicle. It covers 80% of damage to third party. Purchase of liability insurance is mandatory. Liability minimum cost is 20.00 USD plus tax per day, not to exceed 25.00 USD plus tax per day, depending on car group rented. For additional coverage information check with the counter upon arrival. Supplemental Liability Insurance (SLI) It is protection which extends the liability coverage up to 40 million colones per person and 100 million colones per accident. For additional coverage information check with the counter upon arrival. Personal Accident Insurance is not available.

A full tank of fuel is provided at the time of rental and the vehicle should be returned with a full tank of gas to avoid additional charges. There are no refunds for unused gas.

Special equipment is not guaranteed. Check with reservations or the rental location for availability and additional details. A replacement fee of 350.00 USD will be charged if the equipment is lost, damaged or stolen. CST - CHILD SEAT/TODDLER May be available at participating locations, prices are: 5.00 USD per day Advanced reservation of 24 hours is recommended. WIFI- WIRELESS INTERNET ROUTER May be available at most locations, prices are: 10.00 USD + tax per day Advanced reservation of 24 hours is recommended.

Geographical Restrictions/Mileage Limitations: Vehicles are permitted to travel within Costa Rica only. Vehicles are not allowed outside of Costa Rica. One Way: One way rentals are permitted between the Liberia airport office and the San Jose airport office in Costa Rica. A drop off fee of 50.00 USD, plus tax will apply.

Environmental Fee - 0.45 USD Airport Fee - 14%