Privacy Policy

1. Introduction

Payless Car Rental Costa Rica ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website paylesscr.com or contact us through any channel, including WhatsApp Business messaging.

By using our services, you agree to the terms described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: First name, last name, passport or ID number.
• Contact data: Email address, phone number, WhatsApp number.
• Reservation data: Pickup/drop-off locations, dates, vehicle preferences, payment information.
• Communication data: Messages you send us via our website chat or WhatsApp Business.
• Technical data: IP address, browser type, device information, cookies, and usage data collected automatically when you visit our website.

3. WhatsApp Business Messaging

We use the WhatsApp Business API (provided by Meta Platforms, Inc.) to communicate with customers who initiate contact through WhatsApp. By messaging us on WhatsApp, you consent to the following:

• Your WhatsApp phone number and the content of your messages are received and stored in our secure systems solely for the purpose of responding to your inquiry.
• We will only send messages related to your reservations, customer support, and service updates.
• We will never send unsolicited promotional messages (spam) via WhatsApp.
• Message and data rates may apply depending on your mobile carrier.
• You may opt out of WhatsApp communications at any time by sending "STOP" or by contacting us directly.

Our use of WhatsApp is governed by Meta's WhatsApp Business Policy and Terms of Service.

4. How We Use Your Information

We use your personal data to:

• Process and manage your vehicle rental reservations.
• Communicate with you regarding your reservations, inquiries, and support requests.
• Send reservation confirmations, reminders, and service updates.
• Process payments securely.
• Comply with legal obligations.
• Improve our website, services, and customer experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Sharing and Third Parties

We may share your information with:

• Avis Budget Group: As the franchisor of Payless Car Rental, reservation data is shared with Avis's systems to process bookings.
• Payment processors: PowerTranz and other secure payment gateways to process transactions.
• Meta Platforms (WhatsApp): Messages sent via WhatsApp are processed through Meta's infrastructure, subject to Meta's own Privacy Policy.
• Service providers: Cloud hosting and technology providers bound by confidentiality agreements.
• Legal authorities: When required by law, court order, or governmental regulation.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies (including Google Analytics and Google Tag Manager) to analyze traffic and improve user experience. You can control cookie preferences through your browser settings or our cookie consent banner.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. WhatsApp conversation data is retained for a maximum of 24 months unless a longer retention period is required by law.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data ("right to be forgotten").
• Object to or restrict certain processing of your data.
• Withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at info@paylesscr.com.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: