In Case of Emergency
Important Notice
Your safety and the safety of others always come first. In any accident with damage, contact the authorities (911) before anything else, then reach out to us right away.
Accident:
Stay calm and leave the vehicle exactly where it stopped, moving it can affect the investigation. Your first call should be to 911: the authorities will attend the scene and issue the official police report (parte policial), which is required whenever there is damage. Next, notify Payless Car Rental at 2430-4647 so our team can guide you through the incident. Then contact our insurance office, Qualitas, at 800-7825-4827 to open your insurance report. While you wait, take pictures of the vehicles and surroundings, and avoid making any payment or agreement with the other party. Without the police and Qualitas reports, your insurance claim might not proceed, even with full CDW, and you could be responsible for damages to the vehicle or third parties.
Inquiries and Reports:
If you have questions about your rental or need to report any incident in the road, don't hesitate to send us a WhatsApp message at +506-7037-4516. Our Central Office is ready to assist you from 6 a.m. to 10 p.m. And if you're in Liberia, reach out to us at +506-7037-4385 from 7 a.m. to 8 p.m. (text messages or voice notes only).
Accidents Outside of Business Hours:
When an accident happens outside our business hours, don't worry, we're here to help! Just give us a call at +506-8866-0297, and we'll assist you.
Lost Report:
If you've misplaced your passport, go to this website: https://sitiooij.poder-judicial.go.cr in the Police Services section to report the loss and take care of other necessary procedures.
Assistance:
If you have any questions or need help, don't hesitate and contact us. Our commitment is to provide you with superior service, even in times of crisis. We're always here to help and serve you!
WhatsApp(Text or voice notes only)