In Case of Emergency

If you find yourself in the middle of an accident please don't move the vehicle, keep it right where it is then, call Payless Car Rental at 2430-4647 to report the incident. After that, dial 911 and let them know what happened. Don't forget to contact our insurance office, Qualitas, at 800-7825-4827 to get a report. This report is essential, without it your insurance claim might not work, and you could have issues with any damages to the vehicle or third parties.

If you have questions about your rental or need to report any incident in the road, don't hesitate to send us a WhatsApp message at +506-7037-4516. Our Central Office is ready to assist you from 6 a.m. to 10 p.m. And if you're in Liberia, reach out to us at +506-7037-4385 from 7 a.m. to 8 p.m. (text messages or voice notes only).

When an accident happens outside our business hours, don't worry, we're here to help! Just give us a call at +506-8866-0297, and we'll assist you.

If you've misplaced your passport, go to this website: https://sitiooij.poder-judicial.go.cr in the Police Services section to report the loss and take care of other necessary procedures.

If you have any questions or need help, don't hesitate and contact us. Our commitment is to provide you with superior service, even in times of crisis. We're always here to help and serve you!